Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Delivery times vary, most days between 9-5pm, we always take into account work and school hours and try and deliver as soon as possible, all funeral orders are handled with extra care and we call and verify service times with church or funeral home and deliver according to the time frame best for them. Please reach out by phone or in special instructions if any extra info, gate code, or time frame is needed. We will attempt delivery, if no one is home if weather is nice, we will leave flowers on doorstep and a phone call to recipient.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.